Terms and Conditions

Returns

i) Defective or Wrong Goods

If you have received a product that is defective, or if you have received the wrong product, we will meet our obligations under the Consumer Guarantees Act to provide a remedy. Please use contact us to arrange for a refund or exchange.

ii) Damaged Goods

If you suspect your product was damaged during delivery do not throw away the parcel or other packaging of the product, as Courier Post will need to inspect it. Please contact us to organise the return of the product for inspection. We will endeavour to send you a replacement as soon as possible.

iii) Change of Mind

We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If the product is returned within 7 days of purchase accompanied by a proof of purchase and in the original packaging with the manufacturer seal unbroken, we may, at our sole discretion, provide a refund or exchange the product. In such cases a restocking fee may apply.

iv) Restriction

As a result of New Zealand copyright laws a refund or exchange is only available for software purchases (e.g. PC and console games) if the product is defective. This restriction does not affect your rights under the Consumers Guarantees Act.

v) How to Return a Product

Please use contact us page to arrange for the return of damaged, defective or wrong product delivered.

Warranty

If the product received is defective on arrival, please contact us within 3 days via our contact pages to arrange for a replacement, with proof of purchase. When replacements are not available we may, at our discretion, provide a complete refund or store credit.

Delivery

We are unable to deliver to Post Office Boxes or any address which we deem to be suspicious. We ship our goods using CourierPost for New Zealand deliveries or NZ Post International Express for overseas deliveries. Should you feel that your goods have not arrive in satisfactory condition, please feel free to contact us using our contact form. We are not responsible for loss or damage to goods that are delivered to an incorrect address that is provided to us by you.

Privacy

Your privacy is very important to FIRST GAMES Ltd. With that in mind, we have established and implemented information handling practices that we believe are consistent with the highest standards and best practices of organisations doing business on the Internet. This privacy policy describes the practices that apply to our site, including, specifically, the information we collect about you, when and how we collect that information and what may happen to that information.

we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;
we will not disclose your personal information to third parties unless you have authorized us to do so;
we will take reasonable steps to protect the security of the personal information we collect from you.

Your Personal Information

FIRST GAMES Ltd does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you register as a member). FIRST GAMES Ltd uses such voluntarily submitted information for the purposes for which it was submitted.

When you place an order FIRST GAMES Ltd will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, in order to process your order.

We use Cookies

Cookies allow FIRST GAMES Ltd to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including FIRST GAMES Ltd, require cookies to process your orders.

Trends, Tracking and Sharing Information

FIRST GAMES Ltd uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request

Security

FIRST GAMES Ltd uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order, at "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.

Links

Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.

Disclaimer

Our games are parallel imported which means they will play perfectly in your NZ system and will always have English manuals and language, but may vary slightly from more expensive games sold in New Zealand.

It is your responsibility to ensure that your use of the products complies with all applicable laws, including copyright.